Effective Date: October 1, 2024

At Eric's Detailing Services LLC ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information when using our website and services.

We may collect the following information when you visit our website, request services, join a membership, or communicate with us:

• Name 
• Phone number 
• Email address 
• Home or service address 
• Billing information 
• Vehicle information (make, model, year, VIN if required) 
• Appointment history 
• Membership information 

When you visit our website, we may automatically collect:

• IP address 
• Browser type 
• Device information 
• Pages visited 
• Time spent on our website 
• Referral sources 
• Cookies and usage data 

We use the information we collect to:

• Schedule and provide services 
• Process payments and recurring membership billing 
• Communicate regarding appointments and service updates 
• Send invoices and receipts 
• Provide customer support 
• Improve our website and customer experience 
• Maintain service records through Carfax Car Care reporting when applicable 
• Send marketing communications and promotional offers 

By providing your contact information, you consent to receiving:

• Appointment confirmations 
• Appointment reminders 
• Service updates 
• Billing notifications 
• Membership communications 
• Promotional messages and special offers 

You may opt out of marketing communications at any time by replying "STOP" to text messages or unsubscribing from emails.

Service-related communications may still be sent when necessary to fulfill appointments or manage your membership.

Payments are securely processed through third-party payment providers.

Eric's Detailing Services LLC does not store full credit card numbers or payment credentials on our systems.

Recurring membership billing authorization is obtained during enrollment.

Our website may use cookies and similar technologies to:

• Improve website performance 
• Analyze website traffic 
• Personalize content 
• Improve advertising effectiveness 
• Measure marketing campaigns 

You may disable cookies through your browser settings; however, some website features may not function properly.

We do not sell, rent, or trade your personal information.

We may share information with trusted third parties only when necessary to operate our business, including:

• Payment processors 
• Scheduling software providers 
• Customer relationship management platforms 
• Email and text communication providers 
• Carfax Car Care reporting services 

These providers are only permitted to use your information to provide services on our behalf.

Eric's Detailing Services may take photographs or videos of vehicles before, during, and after services for:

• Quality control 
• Training purposes 
• Marketing and promotional content 
• Social media content 
• Website portfolio use 

We make reasonable efforts to avoid displaying license plates, addresses, or other identifying information without permission.

Customers may request that images of their vehicles not be used for marketing purposes by notifying us in writing prior to service.

We take commercially reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain customer information only as long as necessary to:

• Provide services 
• Comply with legal obligations 
• Resolve disputes 
• Enforce agreements 
• Maintain service history records 

You may request to:

• Access your personal information 
• Correct inaccurate information 
• Update your information 
• Delete your personal information where permitted by law 
• Opt out of marketing communications 

Requests may be submitted using the contact information below.

Our website may contain links to third-party websites or services.

Eric's Detailing Services LLC is not responsible for the privacy practices or content of those websites.

We encourage you to review their privacy policies before providing information.

Our services are intended for individuals who are at least 18 years of age.

We do not knowingly collect personal information from children under the age of 13.

We reserve the right to update this Privacy Policy at any time.

Changes will become effective immediately upon posting to our website.

The effective date at the top of this policy will reflect the most recent revision.

If you have questions regarding this Privacy Policy or how your information is handled, please contact us:

Eric's Detailing Services LLC
Serving Central Virginia

📞 Phone: (804) 715-7842
📧 Email: ericsdetailingservices@gmail.com
🌐 Website: www.ericsdetailingservices.com

By using our website or services, you acknowledge that you have read and agree to this Privacy Policy.