Effective Date: October 1, 2024
Welcome to Eric's Detailing Services. These Terms and Conditions govern participation in our Membership Program and use of our services. By enrolling in a membership or booking services, you agree to the following terms.
Membership plans are designed to maintain vehicles that are already in good condition following an initial detail or restoration service.
Membership services may include:
Specific services included vary by membership level.
All membership vehicles must receive an initial qualifying detail service before beginning recurring maintenance services.
This allows us to establish a maintenance baseline and deliver consistent results moving forward.
Membership fees are automatically charged monthly to the payment method on file.
Payments are due on the same day each month based on the enrollment date.
Failure to process payment may result in suspension or cancellation of membership benefits until payment is received.
Memberships are available as:
Annual memberships may include additional benefits and incentives not available with month-to-month plans.
Clients who receive promotional incentives associated with an annual membership commitment, including complimentary ceramic coatings or discounted services, agree to maintain membership for the full 12-month term.
If the annual membership is canceled before completion of the commitment period, the client agrees to reimburse Eric's Detailing Services for any promotional incentives received at their full retail value.
Examples include but are not limited to:
The remaining balance of promotional incentives becomes immediately due upon cancellation.
Membership clients receive priority scheduling.
While every effort will be made to accommodate preferred appointment dates and times, specific dates and times cannot be guaranteed.
As a mobile service provider, appointments may be postponed due to weather conditions that would negatively affect service quality or safety.
Rescheduled appointments will receive scheduling priority.
Customers agree to:
Eric's Detailing Services is not responsible for loss or damage to personal items left inside the vehicle.
Membership maintenance services are intended to maintain reasonably clean vehicles.
Vehicles requiring excessive pet hair removal, bodily fluids, mold remediation, excessive stains, construction debris, biohazards, or extreme neglect may require additional charges or a reset detail service before maintenance services resume.
Additional household vehicles may be added to memberships at current member pricing and are subject to availability.
Spouses and authorized household members may schedule appointments for vehicles covered under the membership.
Membership benefits are non-transferable outside the household unless approved in writing by Eric's Detailing Services.
If a member sells or replaces a covered vehicle, membership benefits may be transferred to the replacement vehicle following an initial inspection and, if necessary, a reset detail service.
Mobile services are provided within our standard service area throughout Central Virginia.
Locations outside our normal service radius may incur additional travel charges.
If a customer is dissatisfied with any service performed, notification must be provided within 24 hours of service completion.
Eric's Detailing Services reserves the right to inspect and re-service the affected area before refunds or credits are considered.
Eric's Detailing Services is not responsible for:
Ceramic coatings reduce maintenance requirements and improve protection but do not prevent:
Proper maintenance remains necessary to maximize coating performance.
Eric's Detailing Services reserves the right to refuse or discontinue service if:
May be canceled with 30 days written notice.
May be canceled before the end of the term; however, any promotional incentives or discounts received become immediately due as outlined in Section 5.
No refunds are provided for partially used billing periods.
Membership pricing is subject to change with a minimum of 30 days written notice.
Existing annual memberships will maintain their agreed pricing until renewal.
By enrolling in membership services, clients consent to receiving appointment reminders, invoices, service updates, and account communications via email, text message, or telephone.
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the State of Virginia.
By enrolling in a membership or booking services through Eric's Detailing Services, the customer acknowledges they have read, understood, and agreed to these Terms and Conditions.
Eric's Detailing Services LLC
Premium Mobile Vehicle Care
Central Virginia
Phone: (804) 715-7842
Email: ericsdetailingservices@gmail.com
Website: www.ericsdetailingservices.com
Eric’s Detailing Services LLC
At Eric’s Detailing Services LLC, we are committed to delivering professional, high-quality vehicle care. Because our services are labor-based and completed on-site, the following refund policy applies.
Eric’s Detailing Services LLC provides professional detailing and concierge vehicle care services. As these services are completed at the time of appointment, they are non-returnable.
Once a service has been performed, it cannot be returned in the same way as a physical product.
All sales are considered final upon completion of service.
We do not offer refunds for:
Because detailing is a cosmetic service, results may vary depending on the vehicle’s condition.
If you are not satisfied with your service, you must notify us within 24 hours of service completion.
We may, at our discretion:
Failure to report concerns within 24 hours constitutes acceptance of the service.
By booking services with Eric’s Detailing Services LLC, you agree not to initiate chargebacks or payment reversals after services have been completed.
If a concern arises, it must be addressed directly with our company.
Unauthorized chargebacks may be disputed with documentation, including:
If a deposit is required for a service:
For recurring or concierge memberships:
Gift certificates are:
Eric’s Detailing Services LLC reserves the right to handle refund requests on a case-by-case basis at its sole discretion.
Nothing in this policy obligates the company to issue refunds unless required by law.
All detailing services are non-refundable once completed. Concerns must be reported within 24 hours. No chargebacks.